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IT On-Site Support Technician

Location: Dallas, TX

Department: Information Technology

SUMMARY:  

MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid. 

 

ABOUT THE POSITION:  

The Onsite Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization’s desktop and laptop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance. The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required. 

 

As the On-Site Support Technician, you will:  

  • Onsite break/fix support (laptops/multifunction printers/videoconference room equipment/mobile devices). 
  • Ongoing operational responsibilities for defined solutions. 
  • Perform technical, administrative, and support work in the installation and operation of new and existing PC systems. 
  • Execute defined client computing lifecycle processes. 
  • Manage the lifecycle of devices (monitors, keyboards, mice, etc.) and IT equipment (laptops, printer, among others) 
  • Maintain local inventory and standard procedures up to date 
  • Troubleshoot, assist, and work with other IT team members to resolve user support issues. 
  • Follow and promote defined ticket management procedures including the use of standard ticket management tools. 
  • Work as part of a team to deploy defined technology solutions to physical location and business users. 
  • Participate in project teams that improve IT and business operations. 
  • Manage 3rd party support when needed 
  • Provide user training when necessary. 

Our ideal candidate will have: 

  • Bachelor’s or Associates degree in IT related field or equivalent years of experience in IT. 
  • Minimum 3 years job experience in IT 
  • Broad technical IT knowledge and awareness of industry trends 
  • Advanced troubleshooting skills 
  • Relationship management and conflict resolution management 
  • Microsoft Windows Operating Systems (Windows 10, Windows 11) 
  • Microsoft Office Suites (365) 
  • Microsoft Software (SharePoint, Teams, Project, Visio) 
  • Microsoft Intune 
  • PC Hardware troubleshooting 
  • Printer Desktop/Multifunction 
  • Advance knowledge of English 

 

MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

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