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IT Local Support

Location: Madrid, Spain

Department: Information Technology

OVERVIEW:

MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.

 

As the IT Local Support, you will:

ensure a high level of user service in providing technical diagnosis and resolution to all staff. The main priority will be to resolve IT requests or address issues that users raise via the Helpdesk system (Jira), ensuring a timely resolution in line with our service level agreements and ensuring clear communication with users throughout the resolution process.

You will provide support to the organizations staff by logging and fixing desktop and system faults, maintaining hardware and software, liaising with third party vendors, and providing training and guidance notes for end users.

This position will support mainly our Madrid office, but as it is an American company, all IT documents, tools, and process are in English. This position will support remotely from time-to-time American users’ requests and incidents too.

We need people with a high degree of enthusiasm and energy. It is a unique challenge with great opportunities for professional development.

 

More Specifically, You Will

  • Onsite break/fix support (laptops/multifunction printers/videoconference room equipment/mobile devices).
  • Run ongoing operational responsibilities for defined solutions.
  • Perform technical, administrative, and support work in the installation and operation of new and existing PC systems.
  • Execute defined client computing lifecycle processes.
  • Manage the lifecycle of devices (monitors, keyboards, mice, etc.) and IT equipment (laptops, printer, among others)
  • Maintain local inventory and standard procedures up to date
  • Troubleshoot, assist, and work with other IT team members to resolve user support issues.
  • Follow and promote defined ticket management procedures including the use of standard ticket management tools.
  • Work as part of a team to deploy defined technology solutions to physical location and business users.
  • Participate in project teams that improve IT and business operations.
  • Manage 3rd party support when needed
  • Provide user training when necessary.

 

Qualifications:

  • Minimum 3 years job experience in IT.
  • Advance knowledge of English is a must.
  • Broad technical IT knowledge and awareness of industry trends.
  • Operational Excellence – Root Cause Analysis, process, risk reduction, security and controls, change management.
  • Advanced troubleshooting skills.
  • Relationship management and conflict resolution management.
  • Microsoft Windows Operating Systems (Windows 10, Windows 11).
  • Microsoft Office Suites (365).
  • Microsoft Software (SharePoint, Teams, Project, Visio).
  • PC Hardware troubleshooting.
  • Printer Desktop/Multifunction.
  • Microsoft Cloud (Azure, Autopilot, Powershell scripting) is a plus.

 

Key Competencies:

  • Must possess good verbal, written, and interpersonal communication skills.
  • Organization and documentation of your daily activity.
  • Will be required to interact with a wide range of users, including VIP users.
  • Must be able to organize and prioritize work to meet objectives.
  • Good analytical and problem-solving skills.
  • Ability to work as part of a virtual and geographically distributed team.
  • Success working in cross functional teams.
  • Experience in effective relationship/conflict management.
  • Customer service orientation.
  • Familiar with incident and request ticketing systems.
  • Experience supporting users working remotely.

 

Additional Information

This position will be based at our office in Pozuelo de Alarcón (Madrid), with no working from home option.

 

MN8 Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability. We believe different perspectives help us grow and achieve more. If you need assistance or reasonable adjustments due to a disability, please let us know during your application process.

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